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System Status

Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.

Sunday Feb 17, 2019

Products
Status
Time
Hosted Exchange
System is operating normally
6:15 AM EST
Rackspace Email
System is operating normally
6:15 AM EST
Administrator Tools
System is operating normally
6:15 AM EST
Apps
System is operating normally
6:15 AM EST

History (4 weeks)

Products
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Today
Hosted Exchange
Rackspace Email
Administrator Tools
Apps

Alerts & Maintenance

Scheduled Maintenance: Hosted Email

We will be conducting a scheduled maintenance on our Hosted Email environment. During this time users may experience connectivity issues when accessing their email over IMAP, POP, SMTP, or Webmail. Incoming email delivery and Hosted Exchange Outlook/OWA clients are not affected.

This change will happen Monday February 18th 2019 from 22:00 CST to 00:00 CST.

Change to Sending Policy

On February 7th, 2019, we began updating our anti-abuse policies in order to better protect our customers and our infrastructure. Over the coming weeks we will continue to make changes in order to decrease the number of false positives and curb outgoing spam from our system. For the security of our customers and infrastructure we do not give advance notice of anti-abuse changes.

Due to this change, mailboxes that have been sending emails at a rate above our threshold will be limited or blocked by our system. Thresholds are not published in order to prevent malicious actors from circumventing our policies.

If you believe you have been wrongly impacted by this change, please submit a ticket for our review and use webmail as a workaround in the meantime.

Please review our sending best practices here:
https://postmaster.emailsrvr.com/sending-from-us